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Walk on the Beach

RETREAT TERMS, CONDITIONS AND POLICIES

DEFINITIONS

  • “Cancellation” by you is defined as not attending including postponing or rescheduling your booked retreat.

  • “Cancellation” by Louise Skeen or Age Well Academy is defined by the rescheduling or postponing of a planned retreat.

  • “You” refers to the guest booking with Louise Skeen - Age Well Academy

  • “We” refers to Louise Skeen - Age Well Academy

  • “Us” refers to Louise Skeen - Age Well Academy

 

    RETREATS CANCELATION & PAYMENT POLICY 

  • If you cancel your trip, Louise Skeen - Age Well Academy does not offer a refund if your position is not able to be filled prior to running the retreat

  • If circumstances are extenuating, your payment, may be used as credit for another retreat, to be used within one year of your original retreat date or we will gladly transfer your credit to another guest.

  • We do not offer discounts for a guest arriving late or leaving early.

  • You must submit your signed Participant Agreement form within one week of booking

  • Fees are determined by the following schedule:

  • If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Retreat.

  • If you cancel 60 – 89 days before your retreat start date, 75% of your payment may be applied to another Retreat. You will forfeit 25% of the price of your retreat.

  • If you cancel 15 – 59 days before your retreat start date, 40% of your payment may be applied to another Retreat. You will forfeit 60% of the price of your retreat.

  • If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment unless your position is wanted by another guest.

  • If Louise Skeen - Age Well Academy must cancel a booked retreat for any reason, you may transfer your full retreat payment to another retreat.

  • Louise Skeen - Age Well Academy is not responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip. You may use this credit for another retreat, to be used within one year of your original retreat date.

  • 50% payment is required at time of booking to secure your spot in all retreats

  • Payment is fully refundable if you are not able to attend the Retreat due to Covid-19 travel restrictions or flood conditions which do not allow you to travel from your place of residence to the retreat location

  • Payment is fully refundable if the Retreat is not able to proceed on the advertised date due to the NSW Government Covid-19 restrictions prohibiting the venue to lawfully run the Retreat
  • Payment is fully refundable if the Retreat is not able to proceed due to insufficient numbers

 

 Medical Concerns

  • Louise Skeen - Age Well Academy Retreats may not be the retreat for everybody. Most retreats activities include uneven walking surfaces, unsealed roads, rough terrain and there may be unlit areas at night. If you have any medical conditions we need to be aware of, you must inform us before you book your place to ensure we can cater for your needs and ensure your experience with us is safe. Unfortunately we do not have wheelchair access. All past and present injuries, health conditions, dietary requirements and/or other health concerns must be detailed on the Registration form. . For any non scheduled or extra curricular activities taken part in, all responsibility is on the individual. Please work within your bodily limitations to ensure a safe retreat for you and other participants. Please feel free to contact us with any questions or concerns.

Customer Service Policy

  • Quality Standards

  • We are committed to providing the highest in customer service standards. Our polices are designed to ensure our services are safe, reliable, confidential, and guided by customer preferences. 

  • Feedback and Complaints

  • Louise Skeen - Age Well Academy Retreats values the opportunity to improve our services by receiving feedback from our customers and guests. Each guest is free to provide any feedback, make complaint or raise any grievance they may have regarding our services or products. All complaints are dealt with respectfully, privately and in a clear timely manner, and where the guest may nominate any person or advocate to represent them in the process. Louise Skeen - Age Well Academy Retreats will get back to all customer enquiries or complaints within 48hours.

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